Clear
Important plan details are shown before checkout.
Surfshark / CompanyConnection starts
Connection starts
with understanding.
Surfshark presents monthly plans and account access with the information people need before they subscribe. Clear rules come before promises.
Operating entity
Operated in Japan.
Maintained for the long run.
This service is operated and maintained by a Japan-based company for people with cross-border connectivity needs. We put plan rules, service information and support arrangements in view before you subscribe.
- Operating entity
- Japan-based company
- Operating location
- Japan
- Customer service
- Weekdays, 09:00–18:00
- Service time zone
- JST · UTC+9
How we work
Not slogans.
Clear information, every day.
Reliable
Service notices and rule updates stay close to your account.
Long-term
Account paths and guides are maintained for continued use.
Customer service
Set support hours.
Ongoing service care.
Regular customer service is available Monday to Friday, 09:00–18:00 Japan Standard Time (JST, UTC+9). Weekends and Japanese public holidays are outside regular support hours. Technical monitoring and necessary incident response for broader service events are not limited to those hours. Please use the live account area for current plan, account and service rules.